Ishant Juyal
Product Manager and ex-founder with 5 years of experience building consumer apps, growth systems, analytics foundations, and workflow-heavy products across fintech, consumer commerce, and 0→1 startups.
Product Manager
Pickup Coffee via Shuru
- Launched in-app Delivery by integrating Pandago end-to-end; delivery now contributing 15% of app orders and approximately 9.6M Peso in monthly revenue.
- Led Mexico product launch end-to-end across Customer App, Barista App, and Backoffice, owning localization, market-specific user and store flows, payment readiness, integrations, and release planning.
- Built Pickup Coffee’s product analytics foundation by leading CleverTap migration, event taxonomy, and A/B testing guidelines, enabling teams to track user journeys, campaign performance, feature adoption, and product impact.
- Ideated and launched Quests - a gamification feature driving 80K+ user engagements, 2.2K quest completions, and 1.3K reward claims. Orders per user increased by 17% increasing revenue by 5M Peso during the campaign.
- Built and launched Gift Cards as a new revenue lever, defining user journeys, redemption flows, and rollout strategy; generated additional sales of 120K Peso during the Christmas campaign.
- Reduced order-update SMS costs by approximately $3K/month by shifting communication from SMS to push notifications, saving around $36K/year while preserving customer communication coverage.
- Proactively identified and solved an unowned app-rating opportunity by launching a post-order rating nudge, improving the percentage of 5-star ratings by 5 percentage points in the first 30 days.
- Proactively identified an app-rating improvement opportunity by launching a post-order rating nudge; launched it and improved the % share of 5-star ratings from 83% to 90% and app ratings from 4.64 to 4.74 in 6 months.
Co-founder and Product Head
Crework
- Built an in-house Learning Management System to run live PM cohorts end-to-end, improving learner experience and reducing manual operating effort across cohort delivery, tracking, and communication.
- Scaled a bootstrapped cohort-based course to ₹3L revenue per batch while owning product, sales, operations, marketing, and customer feedback loops.
- Redesigned website and application funnel, driving 90% form completion and shifting 50% of enrollments to onboarding-led conversion instead of sales-call-led conversion.
Associate Product Manager
- Led end-to-end UI overhaul for an oncology EMR and patient portal, reducing patient-portal complaints by 15% through workflow, usability, and information-architecture improvements.
- Worked with healthcare users and internal teams to translate complex operational workflows into clearer product flows for clinical and patient-facing use cases.
Product Analyst
- Designed experiments across home-screen offers and nudges, improving home screen to first transaction conversion from 10% to 14%.
- Analyzed one-time gold purchase behavior and optimized recommended purchase amounts, improving conversion and average order value for the flow.
- Collaborated with the growth team to improve WoW retention by 20% using targeted push notification campaigns based on user behaviour.
Product discovery, PRDs, roadmap prioritization, user journeys, feature ownership, stakeholder alignment, product launches
Activation, retention, engagement loops, onboarding, lifecycle journeys, push notifications
Funnel analysis, cohort analysis, A/B testing, event taxonomy, metric definition, experiment design, impact analysis
Internal tools, operational workflows, voucher/reward systems, location/store logic, delivery flows, release planning
AI-assisted prototyping, rapid MVP building, workflow automation, product demos
CleverTap, Amplitude, SQL, Python, Metabase, Excel/Google Sheets, Jira, Figma, Slack
National Institute of Technology, Kurukshetra
Bachelor of Technology, Mechanical Engineering